Client Information

TERMS AND CONDITIONS

To read our current Terms and Conditions view or download from the link below.

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PRIVACY POLICY

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Frequently Asked Questions

What is the difference between a lawyer and solicitor?

There is no difference. Solicitor is simply an older expression for a person who performs legal services. Lawyer is commonly used today as a more general term for a person with legal qualifications.

What is a legal executive?

In this office we have both lawyers and legal executives (sometimes known as para-legals). Likelawyers, legal executives are trained to carry out specific areas of legal work. Although they do not hold an LLB qualification, experienced legal executives are skilled in one or more aspects of law, and usually hold the NZ Law Society’s Legal Executive Certificate. They attend to a wide range of legal work, and may specialise in one or more of residential and/or commercial conveyancing, estate administration, and litigation.

What do I need to do before my appointment?

If you are a new client before your first appointment you need to read, complete and sign the registration form. You can bring it in with you on the day of your appointment. Please also make sure that you bring with you any information and documentation that you have about your legal matters.

Where do I park for appointments?

We have client parking beside the Norris Ward McKinnon House building. The entry to this is through the white barrier arm on London Street. Simply press the entry buzzer and our receptionist will let you in.

What happens in the initial appointment?

Your first appointment gives your legal professional the chance to meet you in person, to talk though and understand the details of your legal need, and discuss the best way to get the outcome you are hoping for. They will also discuss the likely timeframe and give an indication of the costs involved. When you first arrive, please check in at reception with your completed and signed registration form.

COMPLAINTS

Should you be unhappy with the service we've provided we encourage you to let us know, so we can put things right. Please put your concerns in writing to our General Manager, Carmen Simmonds, and send to [email protected]